Questions and Answers

To activate a SIM card on a Pelephone, follow these steps:

1. Make sure the SIM card fits your mobile device

2. Turn off the device and open the SIM card compartment.

3. Insert the SIM card into the appropriate slot that is properly positioned.

4. Activate the device with the new SIM card.

5. If there is any problem with the SIM card or with your device, contact the service provider.

6. In case of a problem connecting to the cellular network, contact the customer service of the company whose services you purchased.

When you purchase a new SIM card, it should be ready to use within a few minutes depending on your service provider.

Each package has a specific validity for it, so pay attention to this when purchasing.

Definitely! We use 3DS technology, which you can read about in the following link.
When you enter the credit information on the payment page, you receive an SMS message to your phone from your credit card company that includes a password for verification. Only when the advanced identification is complete, the transaction will be approved.
Please note: sometimes the SMS message can arrive even after a minute or two.