Regulations, terms of use and privacy policy for the "SIMONLINE" website
SIMONLINE congratulated you for choosing to browse our website at: WWW.SIMONLINE.CO.IL (the "Website").
The website provides a convenient platform for ordering and purchasing SIM cards, loading Talkman cards, mobile devices, etc. ("the products"). In addition, information about the products offered for purchase on the website can be found on the website.
1. The use of the website:
1.1. These regulations and terms of use constitute a binding agreement between you, whether privately or through a corporation ("you") and the website regarding browsing and using the website on any computer or other communication device such as a cell phone, tablet computers, etc. They also apply to the use of the website and/or on related websites through an application or any other means. Read the regulations and terms of use carefully, as surfing the site and performing actions on it indicate your agreement to the terms contained in these regulations and conditions of use ("the regulations").
1.2. What is stated in the regulations refers equally to members of both genders and the use of masculine and/or feminine is for convenience only.
1.3. Browsing the site is allowed at any age. The purchase on the website is intended for those with legal capacity over the age of 18 only. A purchase by a minor under the age of 18 on the website requires the approval of a parent or guardian.
1.4. As a rule, surfing the site and perusing it do not require registration, and it is open to any surfer. Without deviating from the above, the website reserves the right to prevent a surfer who has not registered to the website access to certain services on the website, for any reason or reasoning, at its sole discretion, without the need for prior notice or warning and without being responsible for any damage due to its decision.
1.5. In the event that it is determined that a provision in these regulations is unenforceable or invalid for any reason, this will not affect or impair the legality, validity and enforcement of the other provisions of the regulations.
2. Intellectual property:

2.1. Unless expressly stated otherwise, all copyrights and intellectual property on the site, including designs, images, audio, video, text, databases, software, code ("the Content") as well as symbols, trademarks, etc. ("the Marks") are Owned by the site alone, or owned by a third party, who authorized the site or gave a license to the site to legally use the contents or signs, including the site's business partners.

2.2. The content and marks are provided "AS IS" for personal use only. Unless expressly stated otherwise, you may not copy, distribute, publicly display, publicly perform, transfer to the public, modify, process, create derivative works, sell or rent any part of the above, either directly or through or in collaboration with a third party, in any way or Means whether electronic, mechanical, optical, photographic or recording means, or in any other way, without obtaining prior written consent from the site or from the other rights holders, as the case may be, and subject to the terms of the consent.
2.3. If and to the extent that such consent has been given, you must refrain from removing, erasing or disrupting any notice or sign regarding intellectual property rights, for example: the copyright mark, © or trademark ®, accompanying the contents that will be used.
2.4. Provided that you are entitled to browse the website, the website grants you a limited license to use it and to download or print a copy of any part of the content to which proper access has been granted for personal, non-commercial use only.
3. Violation of copyright and intellectual property:
3.1. We respect the copyrights and property of others. If you believe that information or content on the site violates your proprietary rights, please contact us using the contact information at the bottom of these regulations.
4. User statements:
4.1. When browsing the website, you undertake and declare as follows: (1) browsing the website and using it are your sole responsibility; (2) the details you entered when leaving the details and/or making a purchase on the website are correct, current, accurate and complete; (3) As far as this is necessary, in the event of a change of details, you will update them by contacting the website; (4) you have legal capacity and you agree to the terms of the regulations; (5) you will not use the website by automated or non-human means, whether through a BOT, script or in any other way; (6) you will not make illegal use of the website; (7) Your use of the website will not violate any applicable law or regulation.
4.2. The site may prevent any surfer from using the site at its absolute discretion. Without deviating from the above, the site may block access to it or part of it if, when leaving details on the site, incorrect, out-of-date or incomplete details were intentionally provided.
5. Prohibited activity on the website:

5.1. You may not use the site except for the purposes for which it is intended. The use of the website is permitted for private and personal purposes only and it may not be used for commercial purposes except for those specifically approved by the website.

5.2. As a user of the site, you agree not to:

5.2.1. retrieve data or other content from the Website to create or compile a collection, database or directory without prior written permission from the Website;

5.2.2. make any use of the website designs;

5.2.3. make unauthorized use of the website, including collecting email addresses, etc. by electronic or other means for the purpose of sending emails by automatic means;

5.2.4. bypass, disable or otherwise interfere with the security of the website, including using applications that prevent or limit the use or copying of any content;

5.2.5. Defraud or mislead the site and/or its users;

5.2.6. make incorrect use of the website's support services or submit false reports regarding the use of the website;

5.2.7. make automated use of the system, such as using scripts to send comments or messages, or using data mining, robots or similar data collection and extraction tools;

5.2.8. try to impersonate another person and/or transfer the access details to the website to another person;

5.2.9. use the information obtained on the site in order to harass, abuse or harm another person;

5.2.10. use the Site as part of any effort to compete with the Site;

5.2.11. retrieve, decipher or reverse engineer any part of the Site, an option on the Site or an application on the Site;

5.2.12. harass, intimidate or threaten any of the site's employees or agents;

5.2.13. delete the copyright or proprietary rights notice from any content or mark;

5.2.14. copy or adapt the website code or part thereof, including but not limited to Flash, PHP, HTML, JavaScript or other code;


5.2.15. upload or transmit (or attempt to upload or transmit) viruses, Trojan horses, or other material, including the use of spam, which will interfere with the use of the Site;

5.2.16. perform an action that will harm or damage the site, according to the site's discretion;

5.2.17. use the website in a way that is inconsistent with the law, regulations and rulings.

5.3. Without detracting from any additional right, any use of the website in violation of the above may result, among other things, in the termination or suspension of your rights to use the website.

6. Content of third parties:
6.1. The website may use links to other websites ("Third Party Websites") as well as articles, images, text, graphics, photos, designs, music, sound, video, information, applications, software and content or other items belonging to or originating from third party websites ("Content of a third party"). Third-party websites and third-party content are not investigated, monitored, or reviewed by the website and the website is not responsible for third-party content posted through the website, accessed through the website, available through the website or installed on it, including content, opinions, reliability, privacy practices or other policies of or contained in third-party websites or third-party content. Using a link or allowing the use or installation of third-party websites or any third-party content does not imply approval or approval of this by us, and the responsibility for entering this link rests solely with the surfer, who must check it before entering it.
6.2. The website does not take responsibility for any purchase you make from third party websites or other companies which will be made and will be valid exclusively between you and the relevant third party.
7. Website management:
7.1. We reserve the right to: (1) monitor violations of these Terms; (2) take legal action against anyone who violates the provisions of the law or the provisions of these regulations, at the sole discretion of the site, including, without limitation, reporting the user to law enforcement authorities; (3) refuse, restrict access, limit availability, or disable (to the extent technologically possible) any of your contributions to the site or any part thereof, at the sole discretion of the site and without limitation; and (4) manage the site in a way that will protect his rights and property and facilitate its proper functioning.
8. Authorization for mailing, publications and advertisement:

8.1. A surfer who has left details on the site and is attached to the site's mailing list, approves the use of his details for the purpose of receiving marketing information, updates and advertisements that the site will make from time to time.

8.2. The mailing instructions detailed in the regulations below will apply to a surfer who left such details.

8.3. Do not leave the details of another person on the site without their consent and/or without their presence in front of the screen when leaving the details and after all the terms of the regulations have been explained to them.

8.4. When leaving the details, the surfer will be asked to provide personal details such as: first name, last name, telephone as well as an active e-mail address (at the sole discretion of the site). Providing incomplete or incorrect details may prevent the possibility of using the service and thwart contact if necessary. In case of change of details, they must be updated on the website.
8.5. It is clarified that there is no obligation by law to provide details on the website, however, without providing them it will not be possible to receive marketing content and updates from the website.
8.6. The site will not make use of the provided details, except in accordance with the site's privacy policy, which is an integral part of the regulations.
8.7. Leaving details on the website and confirming receipt of marketing content includes, among other things, receipt of marketing content, information regarding promotions, updates and discounts offered to registered users.
8.8. Mailing approval (receipt of marketing content) as mentioned, constitutes the surfer's consent to the sending of advertisements according to the Communications Law (Bezeq and Broadcasting) (Amendment No. 40) 2008 (the "Communications Law").
8.9. It is clarified that the individual leaves the possibility to remove himself from the mailing at any time by clicking on "remove from the mailing list" or any similar wording that appears at the bottom of each mailing sent or by contacting the website by email. As long as the registrant himself has not removed himself from the mailing list as mentioned, the website may, subject to the law the media, to forward direct mail to the registrant as mentioned.
8.10. The site may cancel the registration of a surfer to the mailing list at its absolute discretion. Without deviating from the above, the site may prevent a user from browsing and/or cancel registration to the mailing list, or block access to it in any of the following cases:
8.10.1. If when leaving the details and/or making the purchase on the website, incorrect details were intentionally provided;
8.10.2. In the event that the website is used to commit or to attempt to commit an illegal act according to the laws of the State of Israel, or an act that is perceived as illegal as stated above, or to enable, facilitate, assist or encourage the commission of such an act;

8.10.3. if the terms of the regulations were violated;

8.10.4. If any action was taken by a surfer that would prevent others from continuing to use the site in any way.

8.10.5. The information in the mailing should not be considered as a promise of any result and/or warranty for the product and/or service offered therein.

8.11. The site will not be responsible for any damage (direct or indirect), loss, grief and expenses caused to the person leaving details and/or to any third parties as a result of using or relying on any content, information, data, presentation, advertisement, product, service, etc. appearing in the mailing. Any such reliance is made at the sole discretion and responsibility of the person leaving the details.

8.12. The mailing as a whole, including all the information that appears in it, is offered as is, and will be as accurate and correct as possible, however, the information may not be complete or, alternatively, there may have been technical or other errors in the information.

8.13. The surfer confirms that he will not have any claim regarding advertisements and/or advertisements displayed on the website, including regarding their location on the website. It is clarified that with regard to advertisements displayed under the auspices of a third party, the website does not have any intervention in the selection of the displayed advertisements, the truth of their design and the order of their appearance.

9. Termination:
9.1. The terms of this regulation will remain in effect when using the site. Without deviating from any other provision in these regulations, the site reserves the right to prevent any surfer from using the site (including blocking certain IP addresses), for any reason or reasoning whatsoever (without having to provide a reason or reasoning), at its sole discretion, without the need for prior notification or warning And without being responsible for any damage due to his decision. Also, the site may terminate your use of it and any content or information you have posted at any time, without prior warning.
10. Site changes, malfunctions and service interruptions:
10.1. The site reserves the right to change from time to time or remove the site content for any reason at its sole discretion and without prior notice. The site is not obligated to update any information or content on the site.
10.2. The site will not be liable to you or to any third party for such change, suspension or discontinuance of service.
10.3. The site does not guarantee that the site's services will not be interrupted, will be provided in order or without interruptions, will exist safely and without errors and will be immune from unauthorized access to the site's computers or from damages, breakdowns, malfunctions or failures - all in hardware, software, lines and communication systems at the site or at anyone else's from its suppliers.
10.4. The site reserves the right to change, at any time and without prior notice, the terms and conditions in these regulations that apply to the use of the site and these changes will enter into force immediately upon their inclusion in the regulations.

11. Purchase on the website:

11.1. Prices, availability and other purchase conditions appear on the website pages and may change from time to time. The site reserves the right to change the range of products and/or services or to discontinue them or to change the price of the products and/or services offered on the site and outside, without prior notice.

11.2. When ordering on the website, you are responsible for providing correct, accurate, current and complete information. The site may verify the details entered after placing an order, and may cancel or limit the order at any time. If a payment was made for a canceled order, the site will return the payment amount to the same payment method.

11.3. If, for any reason, the credit card company refuses to transfer the amount of payment for a purchase on the website, the website will be entitled to suspend or immediately stop providing the service and it is entitled to demand the payment in addition to the cost incurred by the website due to the refusal (including fines from a third party) by other means, for consideration The site's opinion. If the website is forced to resort to legal proceedings to collect payment balances, you undertake to indemnify the website for all expenses incurred, including attorney's fees and other legal expenses.

11.4. A purchase on the website is subject to additional terms and conditions of the credit companies and/or any other means of payment appearing on the website.

12. Delivery policy:

12.1. Top-up of airtime/top-up of Tokman cards will be possible online, after the purchase the buyer will have access to the product he purchased on the website.


12.2. The site will ensure the delivery of an order placed on the site to any place agreed upon by the parties when placing the order on the site.

12.3. SIM card orders placed on the website will be processed and delivered in the following schedules:

12.3.1. up to 7 business days by home courier;

12.3.2. up to 14 business days by registered mail;

12.3.3. Self-collection: by appointment only.

"Business day" - Sundays through Thursdays, excluding national Sabbaths, holiday eves and days when banks in Israel are closed.

12.4. The prices on the website do not include the shipping cost. The shipping cost may be updated from time to time in accordance with what was stated when placing the order on the website.

12.5. The site may set a minimum amount for an order on the site.

12.6. In the event that a product ordered on the website is not available in stock, the website will inform the customer. If the person ordering is not available, the site will send the order without the missing product.

12.7. If the customer is not present at home when the courier arrives, at the time agreed with him in advance, the order will be returned and sent once more after payment of additional shipping fees by the customer.

12.8. Delivery of orders will be possible throughout the country subject to the following conditions:

12.8.1. There is reasonable accessibility to the place of order;

12.8.2. The website (including its courier company and/or Israel Post) delivers in the same area;

If it is an organization, institution, kibbutz or settlement that cannot be reached without special permission and/or they do not have a regulated registration of streets and/or house numbers, the order will be delivered to the central distribution point in that place.

12.9. The site will not be responsible for any delay and/or delay in delivery and/or non-delivery, which will result from:

12.9.1. force majeure and/or events beyond the control of the site;

12.9.2. For reasons related to Israel Post/the site's courier company;

12.10. Closing the business so that the activity of the site and/or its suppliers and/or service providers will be affected, for any reason.

13. Refund, change and cancellation policy:

13.1. A request for a refund, change or cancellation of a transaction will be forwarded to the website using one of the means of communication listed at the bottom of the regulations.

13.2. Due to the nature of the service that allows immediate access to the service (making calls) immediately after receiving the product, changing and/or canceling the purchase of products will not be possible after purchasing them and gaining access to them and the buyer will not be entitled to any refund.

13.3. A refund, change or cancellation of an order for empty SIM cards only and/or unused SIM cards will be possible with a refund or exchange within a period of up to 14 days after the customer receives the order.

13.4. The refund will be made using the payment method with which the customer placed the order.

13.5. If the refund, change or cancellation is requested after 14 days of receiving the order, a request for a refund, change or cancellation of a transaction will be possible subject to considering the sole opinion of the site.

13.6. Return, change or cancellation will be approved after the customer receives a written notification from the site confirming this.

 In the event that a refund, change or cancellation was made because the customer regretted it (and not due to a defect or discrepancy) and was approved by the site:

13.7.1. The customer must return the product to the site when it is in its original packaging and in the same condition as he received it;

13.7.2. The product packaging has not been opened and the product has not been used in any way;

13.7.3. The product will be returned together with a transaction invoice or proof of transaction;

13.7.4. The costs associated with returning the order will apply to the customer;

13.7.5. A cancellation fee of 5% of the product amount or NIS 100 (whichever is lower) will be charged.

13.8. In the event that a refund, change or cancellation is made due to a defect in the product, the responsibility for collecting or replacing the defective product from the place where it was delivered will apply to the website.

13.9. A product that is defined as defective by the customer will be checked by the website. If, after checking the website, the product is found to be in good condition and/or the defect was made after the customer received the product as a result of unreasonable use, the customer will not receive a refund and will be able to request the product be sent back to him subject to payment of shipping fees once more.


13.10. What is stated in the regulations is subject to the provisions of the Consumer Protection Law, 5571-1981.

14. Jurisdiction:

14.1. These regulations and the use of the website will be exclusively governed by the laws of the State of Israel, but the international choice of law rules set forth in them will not apply.

14.2. The courts in the jurisdiction of the Northern District Court will have exclusive jurisdiction in all matters arising from and/or related to the Regulations and/or legal disputes that arise between you and the website.

15. Accuracy/ technical and other corrections:

15.1. The site as a whole, including all the information that appears on it, is offered to the public as is, and will be as accurate and correct as possible, however, the information may not be complete or, alternatively, there may have been technical or other errors in the information. The website reserves the right to correct mistakes and/or errors and/or inaccuracies as mentioned above and to update the information on the website at any time and without prior notice.

16. Site responsibility:

16.1. The information appearing on the website should not be considered as a promise of any result and/or a guarantee for the manner of activities of the products sold on it. The website will not be responsible for any damage, direct or indirect, that will be caused to the user as a result of relying on information that appears on the website and/or links to other websites and/or any other internal and/or external information source and/or use of the products presented by him.

16.2. The contents on the site can be used as they are (AS IS). It is not possible to adapt them to the needs of each and every person. The surfer will not have any claim, claim or demand towards the site regarding the features of the contents, their capabilities, their limitations and/or their suitability to his needs and the use of the website will be the sole responsibility of the surfer on the website.

16.3. The product images on the website are shown for illustrative purposes only. There may be certain differences in appearance, shade, size, etc. between the product, as it is presented on the website, and the product that will be delivered to the customer. A typo in the description of a product and/or its price will not bind the website.

16.4. The products appearing on the website are manufactured and/or imported and/or marketed and/or supplied by third parties. The customers of the site confirm and declare that they are aware of this and that they will bear the responsibility to contact and demand from the manufacturer and/or the importer and/or the marketer and/or the supplier compensation for any damage, direct or indirect, including bodily damage, which they will incur that exceeds the cost of the product.
16.5. The website is not responsible for communication and operation of the products and the customers of the website confirm and declare that they are aware of this and that they will be responsible for contacting the various communication companies for any malfunction and/or problem related to communication and operation of the products.
16.6. The customers of the site confirm that they are aware of the fact that the site does not provide and/or operate the communication services but is only a marketer, therefore it does not and will not bear any responsibility for the operation of the products and/or the provision of communication services, provided by various third parties, and they must contact the manufacturer and/or to the communications provider for any malfunction or service interruption.
16.7. The use of the site will be done at the sole and full responsibility of each surfer. The site does not guarantee that the contents and services published on the site will be complete, correct, legal or accurate or that they will meet the expectations and requirements of any surfer. The website will not bear any responsibility for any result arising from them, or from using them, or from relying on them, including: (1) errors, mistakes and inaccuracies; (2) damage to the body or property, of any kind, caused by the use of the website and/or purchase on the website; (3) interference with access to or from the Website; (4) Any bug, virus, Trojan horses, etc. that may be transmitted to the site by any third party.
17. Indemnification:
17.1. The surfer must indemnify the site, its employees, managers, business partners or anyone on their behalf for any damage, loss, loss of profit, payment or expense incurred by them - including attorney's fees and court costs due to the violation of the regulations.
18. Miscellaneous:
18.1. The terms of this regulation constitute all agreements and understandings regarding the use of the website. Failure to exercise or enforce a right or instruction in these regulations will not be considered a waiver on the part of the site to exercise the right or enforce the instruction. The site will be entitled to assign to others all or part of its rights and/or obligations in these regulations.
18.2. In the event that it is determined that a provision in these regulations is unenforceable or invalid for any reason, this will not affect or impair the legality, validity and enforcement of the other provisions of the regulations.
19. Get in touch:
19.1. The website strictly complies with the provisions of the law and respects the right of website users and others to privacy and good name. If you believe that content has been published on the site that offends you for any reason, please contact us according to the details below and we will try to handle your request as soon as possible. As mentioned inquiries can be forwarded by the following means:
Address: Tel Aviv
Phone: 052-5619001
Last update: May 2023